Frequently Asked Questions

How long is an average event?

Events are typically 2-2.5 hours long. That allows plenty of time for arrivals, getting shoes and set up on the lane and of course eating and drinking . If you have a large guest count or would like to host a tournament style event, we suggest hosting a 3 hour event.

How long does a game of bowling last?

One game of bowling lasts around 45 minutes to 1 hour with 5-6 people per lane.

How long does a game of laser skirmish last?

One game of laser lasts around 20 minutes, this includes briefing and de-briefing.

Do you do a better rate for our large group? 

Group packages are already at a greatly reduced rate as they are offered to groups only

Who is my contact of the day of my event?

Once you arrive in centre the manager on duty or host will be your main point of contact for the entirety of your event. Our managers will oversee the operation of your event and are available to facilitate any onsite needs you may have.

How far in advance do I need to book my event?

We often receive group bookings 4-8 weeks in advance, 12 – 24 weeks for peak season functions. However, we will always do our best try to accommodate your event at short notice.

How early should I arrive for my event?

We suggest that you arrive around 10-15 minute prior to your event, your lanes will be ready at the time your event is scheduled to begin.

What happens if I am running late for my booking?

Please contact us if you are running late as we prepare and start your lanes + food requirements according to your scheduled times on your confirmation. However, we may be able to extend your lanes dependent upon the lane availability at the time your event ends.

Will our lanes be together?

Yes, when you confirm your event consecutive lanes are booked for your group.

Can I book for an adults and kids package together?

Of course. If you are expecting a mix of adults and children at your event it makes perfect sense that everyone can be included in the fun. Please speak with your booking manager to discuss the best options available for your group.

How do I make payment?

Payment can be made via credit card [1% surcharge on all credit card payments] or

direct transfer to our bank account listed below or cash payment directly in-centre.  If paying via direct transfer please ensure a remittance advice is emailed to [email protected] so your payment can be tracked. We do not offer account facilities.

Do we have to pay a deposit and how much is it?

A 50% deposit must be received by Xtreme Entertainment from the client within seven (7) working days of making the tentative booking. The deposit will be credited against the final cost of the function.

When is final payment due?

The full remaining non-refundable balance must be paid within five (5) working days prior

to the date of the function. Additional charges such as, but not limited to, extra guests above the minimum number or incidentals incurred on the day of the function must be settled at the end of the

function. Any unpaid amounts will incur a fixed administration fee of $5 per day.

What if I need to cancel or change my event date?

Over 28 working days written notice the deposit will be refunded in full.

6 to 28 working days written notice, the cancellation fee to be charged will be 50% of the final (estimated) value of the function.

Within five (5) working days written notice, deposits are non refundable - the cancellation fee will be charged at 100% of the final (estimated) value of the function.

When do I provide my final number of guests?

The minimum number of guests attending the function must be confirmed within five (5) working days prior to the date of the function.  Any specific details or special requests must be finalised at this time as well.  Final charges will be based on these minimum numbers.

What are your prices?

All prices quoted are inclusive of GST. Prices vary dependant on your chosen centre and your needs. Please speak your booking manager to see what option works best for your group.

Are we able to provide our own signage and decorations?

The display of banners, signs, labels, decorations or the like must be first approved by centre management and as such must not be nailed, screwed, glued, stapled or similarly adhered to any part of the bowling centre property.

Can I bring by own food and drinks to centre?

No food and beverage of any kind is permitted to be brought into the bowling centre.

Does Xtreme Entertainment cater for all dietary requirements?

Xtreme Entertainment can prepare foods according to most dietary and cultural needs, however we can not guarantee that catered foods are 100% contaminate free. Please speak with your booking manager to discuss the options available

Does Xtreme Entertainment have insurance to cover our property at our event?

We accept no responsibility or liability for loss or damage to property brought into the bowling centre and we suggest the client seek their own insurance to cover such an event.

What happens if we damage Xtreme Entertainment property?

Loss or damage caused by the company or group, including its guests and contractors, to any part of the bowling centre or its equipment will be the responsibility of the company or group.

What is Xtreme Entertainment's security policy?

Centre management reserves the right to exclude or eject any objectionable persons from the bowling centre. Security guards can be provided if your function requires them for an additional fee.

Does Xtreme Entertainment provide the supervision of children?

Centre management will take all reasonable care but will not accept responsibility for the supervision and well being of a minor.

Can Xtreme Entertainment provide me with a risk assessment for our event?

We can email or post a risk assessment at your request.

What are Xtreme Entertainment's opening hours?

Most centres open at 10am and close at 10pm, these times can vary by centre and day. Please confirm times with your booking manager

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